REGULATIONS

St James Global is fully regulated under the EU directive to render financial advice within the EU member states. St James Global is an approved individual member of Nexus Global who are Appointed Representatives of Blacktower Financial Management (International) Limited (BFMI). BFMI is licensed and regulated by the Gibraltar Financial Services Commission (FSC). The Financial Services Commission regulates the financial services industry in Gibraltar. The FSC supervises a broad range of firms including: auditors, banks, company managers, e-money institutions, professional trustees, payment services providers, funds and fund service providers, insurance companies, managers and intermediaries, investment firms, and insolvency practitioners

http://www.fsc.gi/regulated-entity/blacktower-financial-management-international-limited-3647
St James Global as a member of Nexus Global, is overseen by the Gibraltar Financial Services Commission and are licensed for both the EU Market in Financial Instruments Directive (MiFID) and Insurance Mediation Directive (IMD). Nexus is one of the largest networks of international financial advisors providing considerable due diligence and risk management in respect of an array of products, companies and secure jurisdictions. Our independence as a pedigree financial company ensures that St. James Global gives close and personalised attention to each and every client portfolio, affording you peace of mind in the knowledge that you will be looked after in a proper and professional manner. Nexus Global specialises in providing a regulatory platform and compliance support to international financial advisers and intermediaries to enable them to meet the regulatory requirements of EEA (European Economic Area) financial regulators and to provide their clients with a professional service. The intermediary Nexus Global represent, provide face to face advice and specialise in meeting the financial needs of people or companies that have created more capital, or who earn higher incomes, than average, and whose circumstances are therefore more complicated than usual.www.nexus-global.net

COMPLAINTS PROCEDURE

It is important that we hear any concerns you have regarding the services we offer. Should you have a complaint we ask that you inform Nexus Global Head Office in the first instance. Head Office will then review and make contact with the relevant office. If you have already spoken to someone regarding your complaint, please include their name in your correspondence as this will assist in your complaint being answered more promptly.

Complaints can be emailed to complaints@nexus-global.net
or you can also write to:-
Nexus Global
Suites 21 & 22 Victoria House
26 Main Street
PO Box 1354

Gibraltar Nexus Global will endeavour to respond to all complaints within 14 days of receipt. If you do not feel that your complaint has been resolved satisfactorily by Nexus Global, you may refer the matter to the Financial Services Commission, P.O. Box 940, Suite 3, Ground Floor, Atlantic Suites, Europort Avenue, Gibraltar. It is useful for the FSC to be aware of complaints against firms it supervises. The FSC has no statutory powers to neither undertake the role of an ombudsman in respect of complaints nor act as arbitrator in commercial disputes.