At Private Client Consultancy, we always endeavour to provide the highest possible levels of service and advice. We recognise however that occasionally a client is disappointed, and wishes to make a complaint. These procedures seek to respond in a fair and impartial way to clients and any connected parties. We also recognise that complaints can improve our services by learning from them. We will review any trends that may arise so that we can continue to improve on the service we provide. In the first instance please contact our Client Relations Department via our dedicated email address
Alternatively, you can also write to the Compliance Oversight Officer who is independently appointed through Colegio de Mediadores de Seguros. Francisco J Santamaria Garrido Servicio al Atencion al Cliente, Consejo Andaluz de Colegios de Mediadores de Seguros, Avenida Blas Infante 6 10C; 4011 Sevilla.
If the complaint relates to the provision of services under the MiFID II licence and we are unable to resolve your complaint satisfactorily we will direct you to the compliance oversight officer:
The Compliance Officer (Elaine Bonnici)
PCC Wealth/AQA Limited
30/1 Kenilworth Court,
Sir Augustus Bartolo Street
TA' XBIEX XBX 1093
We will endeavour to resolve your complaint as quickly as possible, but in any event, will acknowledge receipt of your letter within a maximum of five business days. The acknowledgement will include a full copy of our internal complaints handling procedure. Upon resolution of your complaint, we will send you a final response letter, which sets out the nature of that resolution and any applicable remedy. In addition, Retail clients (but not Professional clients), may be entitled to refer any complaint they may have to the Financial Ombudsman. A leaflet detailing the procedure will be provided in our final response.
*Copies of our Complaints procedures are available on request.