REGULATIONS

St James Global is an appointed representative of Private Client Consultancy, a trading name of Efficient Frontiers SL, whose registered address is Calle Jardin Botanico, 23/24, La Cala de Mijas, Mijas Costa 29649, with CIF B42839589, authorised by the DireccionGeneral de Seguros y Fondos de Pensiones No J-3930, holding obligatory Professional Indemnity Insurance with AIG Europe for the regulated activity, and with sufficient financial capacity in accordance with the law. And is licensed to operate in Spain under the freedom of services provision. It is also licensed to operate in Austria | Belgium | Bulgaria | Croatia | Cyprus | Czech Rep | Denmark | Estonia | Finland | France | Germany | Greece |Ireland | Italy | Latvia | Lithuania | Luxembourg | Malta | Norway | Poland | Portugal | Romania | Slovakia | Slovenia | Sweden | and the Netherlands, under the freedom of services provision.  

Private Client Consultancy (a trading name of Efficient Frontiers SL) acts as an Introducer to AQA Capital Ltd. Mr. Andrew Oliver, who forms part of the PCC Group, acts as Investment Committee Member with AQA Capital. In his role as Investment Committee member with AQA Capital, Mr. Oliver is involved in portfolio management function. AQA Capital is authorised and regulated by the Maltese Financial Services Authority ("MFSA") with registration number C 70143. AQA is authorised as a UCITS and AIF management company and also provides additional services including discretionary portfolio management and investment advisory services (commonly referred to as “MIFID services”). AQA Capital is authorised to provide services across the EU countries via the EU passport, as well as to client’s resident in other non-EU jurisdictions.www.nexus-global.net

COMPLAINTS PROCEDURE

At Private Client Consultancy, we always endeavour to provide the highest possible levels of service and advice. We recognise however that occasionally a client is disappointed, and wishes to make a complaint. These procedures seek to respond in a fair and impartial way to clients and any connected parties. We also recognise that complaints can improve our services by learning from them. We will review any trends that may arise so that we can continue to improve on the service we provide. In the first instance please contact our Client Relations Department via our dedicated email address

Email
clientrelations@pccwealth.com
‍Alternatively, you can also write to the Compliance Oversight Officer who is independently appointed through Colegio de Mediadores de Seguros. Francisco J Santamaria Garrido Servicio al Atencion al Cliente, Consejo Andaluz de Colegios de Mediadores de Seguros, Avenida Blas Infante 6 10C; 4011 Sevilla.

If the complaint relates to the provision of services under the MiFID II licence and we are unable to resolve your complaint satisfactorily we will direct you to the compliance oversight officer:

‍The Compliance Officer (Elaine Bonnici)
‍PCC Wealth/AQA Limited
30/1 Kenilworth Court,
Sir Augustus Bartolo Street
TA' XBIEX XBX 1093
MALTA

We will endeavour to resolve your complaint as quickly as possible, but in any event, will acknowledge receipt of your letter within a maximum of five business days. The acknowledgement will include a full copy of our internal complaints handling procedure. Upon resolution of your complaint, we will send you a final response letter, which sets out the nature of that resolution and any applicable remedy. In addition, Retail clients (but not Professional clients), may be entitled to refer any complaint they may have to the Financial Ombudsman. A leaflet detailing the procedure will be provided in our final response.

‍*Copies of our Complaints procedures are available on request.

St James Global is an appointed representative of Private Client Consultancy, a trading name of Efficient Frontiers SL, whose registered address is Calle Jardin Botanico, 23/24, La Cala de Mijas, Mijas Costa 29649, with CIF B42839589, authorised by the DireccionGeneral de Seguros y Fondos de Pensiones No J-3930, holding obligatory Professional Indemnity Insurance with AIG Europe for the regulated activity, and with sufficient financial capacity in accordance with the law. And is licensed to operate in Spain under the freedom of services provision. It is also licensed to operate in Austria | Belgium | Bulgaria | Croatia | Cyprus | Czech Rep | Denmark | Estonia | Finland | France | Germany | Greece |Ireland | Italy | Latvia | Lithuania | Luxembourg | Malta | Norway | Poland | Portugal | Romania | Slovakia | Slovenia | Sweden | and the Netherlands, under the freedom of services provision.  
‍
Private Client Consultancy (a trading name of Efficient Frontiers SL) acts as an Introducer to AQA Capital Ltd. Mr. Andrew Oliver, who forms part of the PCC Group, acts as Investment Committee Member with AQA Capital. In his role as Investment Committee member with AQA Capital, Mr. Oliver is involved in portfolio management function. AQA Capital is authorised and regulated by the Maltese Financial Services Authority ("MFSA") with registration number C 70143. AQA is authorised as a UCITS and AIF management company and also provides additional services including discretionary portfolio management and investment advisory services (commonly referred to as “MIFID services”). AQA Capital is authorised to provide services across the EU countries via the EU passport, as well as to client’s resident in other non-EU jurisdictions.